ORDERING PROMOTIONAL PRODUCTS

Orders must have the minimum order quantity to qualify for the prices reflected on the MOYU SA website. For orders less than this please contact us for a price.

All quotations are valid for a period of 7 days from the date of the quotation and for international clients quoted prices exclude any local import duties and taxes.

Work will only commence once the quote as well as MOYU SA’s Terms & Conditions have been accepted by the Customer.

MOYU SA cannot be held responsible for incorrect product selection. The customer acknowledges that it is its sole responsibility to determine that the products ordered are suitable or correct for the purposes of the intended use of the products by the customer and/or its customers.

All quotations are subject to the availability of products or services and are subject to any increases in the cost price for whatever reason to MOYU SA before acceptance of the order.

The order is only accepted by MOYU SA once it has been confirmed in writing by the Customer. Payment in full or of a deposit does not constitute acceptance of the Customer’s order.

All quotes are subject to stock availability at the time of confirming the order. Stock changes on a daily basis and therefore stock availability cannot be guaranteed until a deposit has been paid and we have confirmed the order with our supplier. Full payment or a deposit does not infer acceptance of the order as MOYU SA can only confirm stock once the Customer has made payment.

MOYU SA shall be entitled to reasonably refuse any order placed by the customer and shall under no circumstances be liable to the customer if for any reason MOYU SA refuses to accept, fails to deliver and/or fails to deliver timeously any order or part thereof placed with MOYU SA by the customer.

Important Pricing Notice

Please note that all prices are subject to change without prior notice and are dependent on stock availability, supplier pricing, and exchange rate fluctuations — particularly on imported goods.

While we strive to maintain stable pricing across our range, market-driven factors such as currency shifts, supplier adjustments, and freight costs may impact the final quoted price. For local goods, pricing may also vary due to seasonal stock levels or supplier promotions.

We always aim to honour quoted prices where possible and will notify you of any changes before confirming your order.

RUSH ORDERS

We provide a Rush Order service whereby urgent orders, for up to a 20% premium on the value of the order, have a guarantee of completion after the approval of artwork. Completion date will be agreed upon prior to starting any work for the Customer.

Lead times will be deemed to commence on the date and time that MOYU SA receives in writing all signed off approvals of the artwork and payment of the funds have been cleared.

RETURNS & REFUNDS OF PROMOTIONAL ITEMS (read in conjunction with Sample Policy)

No items will be returned or exchanged unless prior written authorization has been obtained from MOYU SA within 24 hours of delivery/collection and will be subject to a 25% handling and admin fee.

It is the sole responsibility of the purchaser to determine that the goods purchased are suitable for the purposes of intended use.

MOYU SA will not accept branded or custom-made goods for exchange.

All non-faulty returns/exchanges will be subject to a handling fee of 25% of the total amount of the invoice.

Under no circumstances may goods be returned to any of our physical addresses without prior written arrangement.

Refunds could take up to 30 days once accepted.

Goods returned will be either replaced if possible or a credit given at MOYU SA’s discretion.

No branded goods will be returnable if not branded by MOYU SA or its third-party suppliers.

MOYU SA cannot accept returns on incorrect items which have already been branded regardless of whether it is the fault of MOYU SA or not.

Once an order on memory sticks has been collected from us, MOYU SA cannot accept a return on it.

Once stock has been collected/delivered from/by MOYU SA, we have no control over it. As such we do not accept responsibility for any damages or shortages not reported within 24 hours.

SAMPLE POLICY (read in conjunction with returns & refunds of promotional items)

The Customer is solely responsible for determining that the goods purchased are suitable for the purposes they intend to use it for. For this reason, we strongly recommend that the Customer views or purchases samples.

Locally available samples can be purchased through your Account Manager and either collected from one of our showrooms or delivered to your premises. This is subject to our standard terms and conditions as laid out in this document.

Arrangement can also be made to view locally available samples in one of our showrooms and this arrangement needs to be made with your account manager.

Samples from our overseas warehouse could take up 5-10 working days – these samples cannot be returned.

All sample orders need to be paid for and collected within 5 working days of invoice/payment.

Samples of locally available products with a value of less than R100.00 excl. VAT cannot be returned for a refund.

Locally supplied samples over R100.00 excl. VAT must be returned within 5 working days from date of purchase for a credit or a refund, unless otherwise arranged with MOYU SA.

Return of samples is subject to the following in order for a refund to be processed:

• Samples must be returned in the original condition as well as original undamaged packaging.
• The original invoice relevant to the samples needs to accompany the returned goods before a credit note will be issued and a refund effected.
• Damage to any part of samples or packaging will result in samples not being accepted for return.
• We do not take back returns of memory stick samples unless they are dummy samples.
• We do not take back returns of hamper samples.
• We do not take back samples supplied from our overseas warehouse.

CANCELLATION OF ORDER

Written orders received in any format constitute a binding contract and are legally enforceable.

Once an order has been received by MOYU SA and full payment or a deposit has been paid, cancellations for that order may only be entertained if no branding has taken place and will be subject to a 25% handling and admin fee and R350-00 per layout if a layout was created.

No cancellations of an order will be accepted on any branded items, custom made items or specially imported items.

Any order is subject to cancellation by MOYU SA due to acts beyond their control including but not limited to: inability to secure materials, supplies or power, or as a result of riots, strikes, lockouts, labour disputes, civil disturbance, war, acts of God or fire.

Orders that have been branded and paid for and remain uncollected for 30 days will be disposed of.

SPECIAL IMPORT PRODUCTS

MOYU SA cannot be held responsible for delays as a result of shipping delays, or import procedures such as customs right to inspect all incoming goods.

No cancellations can be accepted once an order has been emailed or a payment has been received, as no refunds can be given and the full amount will be payable.

A 75% deposit is required for all orders that are a Special Import Item – there are no exceptions. The balance of payment, if applicable must be cleared funds before delivery/collection.

DELIVERY & COLLECTION OF PROMOTIONAL ITEMS

Orders must be collected within 10 workings days from the order being ready for collection (unless alternative arrangements have been made). Local stock orders not collected within 10 working days will be deemed to be cancelled and if unbranded will be returned to stock or sold to offset our costs.

At the customer’s request, MOYU SA will cause goods to be delivered to the customer via courier, which costs may be debited to the customer and payable by the customer prior to delivery of the goods.

Should the customer require the goods to be insured, the customer will be liable for the payment of such insurance upon dispatch of the goods by MOYU SA. Requests to insure goods must be made in writing and accepted by MOYU SA.

Delivery times quoted are good faith estimates and are not binding on MOYU SA.

Delivery prices will be quoted on an individual job basis.

Any third party, other than that appointed by MOYU SA, engaged in transporting the goods shall be deemed to be the agent of the customer irrespective of which party gave instructions to or paid such third party.

Damaged or missing products need to be advised in writing to your MOYU SA Account Manager within 24 hours of receiving the goods.

Goods delivered in damaged packaging, or the external box shows proof of being tampered with, needs to be indicated on the delivery slip when signing for the delivery of the goods. This must be forwarded to MOYU SA within 24 hours and if possible, a picture to be forwarded of the damaged packaging.

If items must be re-delivered because they were refused, undeliverable, or unclaimed due to incorrect address details provided by the client, the client will be billed and held liable for any additional delivery costs.

MOYU SA shall be entitled in its sole discretion to split the delivery of the products ordered in the quantities and on the dates it decides.

ARTWORK FOR PROMOTIONAL BRANDED PRODUCTS

Our FREE artwork offer allows for 2 revisions of your artwork where after any additional changes will be charged for at R350.00 excl VAT per change. We can only redraw a single logo per order free of charge – any additional logos will be at a cost of R500 excl VAT.

Any delay in providing your artwork and/or receiving your artwork approval could affect the delivery date and we cannot be held responsible for this.

Any changes requested to be made to the artwork may also affect the delivery date.

Branding cancelled after layouts have been generated will be charged for at R350.00 excluding VAT per layout done.

No work will commence until MOYU SA is in receipt of the duly completed signed off artwork. Any changes required MOYU SA will issue a new layout for final proofing before production starts.

To sign off the artwork, MOYU SA will furnish the customer with an artwork approval via e-mail, illustrating the appearance of the artwork on the customers chosen product. This must be checked thoroughly by the customer in respect of, inter alia, spelling, fonts, colours (stipulate pantones if you require them and they are not shown), positioning, sizes, etc. and signed off.

Layouts sent in colour via email are not a true reflection of the colour but a mere indication of what the product will look like.

Please note no approvals will be accepted telephonically or without the signed off artwork.

We will not be held responsible for any spelling or artwork errors once print ready layouts are approved by you.

Once artwork has been approved and plates/screens made, any changes thereafter will be charged accordingly.

The customer understands that the branding of promotional products is not always permanent and may wear off over time.

Printing colours will be matched as close as possible to Pantone colours or swatches supplied. We do not guarantee 100% colour match. We cannot guarantee 100% colour consistency on different materials.

PAYMENT FOR PROMOTIONAL PRODUCTS

All payments made by the customer to MOYU SA shall be made free of deduction, set-off, bank charges or commissions.

A full payment or a specified deposit payment based on the invoice value is required on the placement of an order.

A company Purchase Order may be accepted at the sole discretion of management.

The remaining payment, if applicable, of the invoice value must be paid when notice is given that the goods are either ready for pickup or that the goods are ready for delivery.

Goods will only be released once your order has been fully paid for.

Please do not send your courier company for collection if payment has not been made as we will NOT release your order.

Please note that Electronic Funds Transfer is our preferred method of payment.

Cash payments will incur a 5% cash handling fee.

Credit Card payments will incur a 5% processing fee.

Note that due to currency fluctuations, we reserve the right to change prices without prior notification whether a quotation has been accepted and confirmed.

Upfront orders will only be released once proof of payment has been received and cleared in our Bank Account. MOYU SA cannot be held responsible for missed deadlines if payment has not been received in time.

All orders are treated as Upfront Payment unless COD account facilities have been approved in writing.

Should they have been granted MOYU SA reserves the right to withdraw or amend credit facilities at their discretion.

The Customer has no right to withhold payment for any reason whatsoever and agrees that any extension of time given for payment shall be valid only if reduced to writing and signed by both parties.

All discounts if granted shall be forfeited if payment in full is not made on the due date.

Goods remain the property of MOYU SA until paid in full. The risk in and to the products shall pass from MOYU SA to the customer upon the date of delivery thereof by MOYU SA to the customer or their agent. Any delivery notes or waybill (be it a copy or an original) signed by the customer or a third party engaged to transport the products shall be conclusive proof that delivery was made to the customer.

Non-payment resulting in Legal/Collection fees being incurred will be for the clients’ account.

MOYU SA shall be entitled but not obliged to charge interest calculated in arrears on any amount due to it by the Customer at a rate of 2% above the prime overdraft rate of our Bankers at the time of the monthly calculation.

WEBSITE TERMS OF USE

Product Descriptions:
MOYU SA and its affiliates attempt to be as accurate as possible. However, MOYU SA does not warrant that product descriptions or other content on this site are accurate, complete, reliable, current, or error-free. If a product is not as described, your sole remedy is to return it in unused condition subject to the terms and conditions as outlined above. Please note that any product that has been specially imported or any product which has been branded will not be accepted for return or refund.

Copyright and Trademarks:
The artwork, designs and trademarks imprinted on the products displayed herein are reproduced only as examples of the type and quality of branded products available. They are not intended to represent that the products are either endorsed by or produced for the owners of the artwork, design, or trademark.