Introduction

Welcome to MOYU SA. Your trust matters to us. This Privacy Policy explains what information we collect, how we use it, and the steps we take to protect your privacy.

Here’s what you’ll find below:

A. Information We Collect & How We Use It
B. Personal Information & Your Choices
C. Transaction Information
D. Reviewing & Updating Your Information
E. Cookies & Your Browsing Experience
F. How We Keep Your Information Secure
G. A Note for Parents
H. Disclaimer
I. Policy Updates
J. Contact & Complaints

A. Information We Collect & How We Use It

When you browse:
We collect limited, non-personal details such as your IP address, browser type, the date and time of your visit, and which pages you viewed. This helps us improve our website’s performance and usefulness.

When you share information:
If you fill in forms, join a survey, enter a promotion, or contact us by email, we may collect details like:

• Your email address and message
• Registration details
• Information you share through order forms or sample requests

We use this information to respond to you, improve your experience, and save you time when placing future orders.

Sharing with trusted partners:
Sometimes we work with third parties to help with order fulfilment, deliveries, secure payments, or marketing research. These partners only receive the information necessary to do their job and may not use it for anything else. You can opt out of this sharing, but it may affect our ability to serve you.

We may also share your name and mailing address with carefully chosen partners for marketing purposes. However, we will never share your email, phone number, or financial details for such purposes.

B. Personal Information & Your Choices

Providing personal information is always your choice.
Personal information includes details like your name, address, or phone number — not your domain name or IP address.

If you prefer, you can browse our website without sharing personal information. You can also contact us by phone, post, or in person instead of online.

We will never collect personal information unless you voluntarily provide it. However, if required by law (e.g., subpoena or court order), we may have to disclose certain details.

C. Transaction Information

When you place an order, we may need payment details (like your credit card number and expiry date) along with your billing and shipping address. This information is used only to process your order securely. All transactions and stored payment information are encrypted for your protection.

D. Reviewing & Updating Your Information

You may review, correct, or update the personal details you’ve provided to us. To do so, contact us using the details at the end of this policy. We’ll verify your identity before making any changes to ensure your security.

E. Cookies & Your Browsing Experience

We use cookies to make your experience smoother — for example, remembering your preferences or helping us show you relevant content.

Our cookies do not contain personal information, unless you’ve logged into your account. You can disable cookies on your browser, but some website features may not work as intended.

Third-party advertisers may also use cookies to show you relevant ads.

F. How We Keep Your Information Secure

We’ve put strong safeguards in place to protect your data from unauthorized access. This includes encryption for payment details and limiting employee access to only those who need it.

Still, no system is 100% foolproof. For extra protection:

• Use strong, unique passwords
• Log out when finished
• Don’t leave devices unattended while logged in

G. A Note for Parents

Our site is intended for general audiences and we do not knowingly collect information from children under 18. If we discover we’ve received information from a minor, it will be deleted in line with legal requirements.

H. Disclaimer

This Privacy Policy applies only to The Corporate Gifting Warehouse website. If you click on links to external sites, their own privacy policies apply, and we’re not responsible for their content or practices. Always check their policies before sharing personal details.

I. Policy Updates

We may update this Privacy Policy from time to time. Please check back periodically to stay informed. The current effective date is 09 February 2023.

J. Contact & Complaints

We are committed to protecting your privacy and resolving any concerns.

If you have a question or complaint:

• Contact us directly using the details provided on our website.
• If we cannot resolve your concern internally, you may escalate it to the relevant ombudsman or independent dispute resolution service.

✅ In short: Your privacy matters. We collect only what’s necessary, keep it safe, and give you choices about how it’s used.