We can only think of two reasons why you would send your MOYU back. One, you don’t like the product, or two, the product arrived damaged. Either one rarely happens, but you might be one of the exceptions.

Damaged product returns

‍Let’s say your product arrives damaged. Then it goes without saying you can send it right back, and we will send you a brand-new product free of charge.

Not happy returns

Not happy returns – Is your product not what you expected? Then, you may return the product to us within 30 days of the purchase date and we will fully refund that product.

Important: We only accept returns if the product is unused and undamaged. If the product shows signs of use, wear, writing, or damage, the return will not be accepted.

Important exception:

Custom notebooks – ‍Please note that custom-made notebooks are created just for you and therefore cannot be returned or exchanged. We take great care in crafting your personalized notebook, and we hope it meets your expectations!